Terms of service.
Shipping:
We ship domestically within Australia [and internationally on request]. Your orders will be dispatched and posted within 2 days. Once dispatched, shipping time will vary depending on location.
Standard Shipping
Standard shipping parcels are sent via Auspost. Standard shipping takes 2-5 business days.
Express Shipping is available on request.
Express shipping parcels are sent via Auspost. Express shipping takes 1-3 days depending on location.
[International Shipping]
International shipping parcels are sent via Auspost & Sendle prices are available on request.
International shipping takes 5 - 14 working days dependant on location.
[Signature on Delivery]
We send all parcels with Auspost which requires a signature on arrival and comes with tracking. If you request a parcel be left unattended, you do so at your own risk.
Disclaimer
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or
theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address
is unsafe to leave a parcel unattended, we recommend sending your order to a work address. If you are
providing a work address, please always include the level (if a multi storey building) and the name of the
company as Auspost/Sendle will return to sender if you do not make these details clear. We can
redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur a
delivery charge for standard registered post or for express post.
Please note that the delivery times specified are approximate and as provided by Auspost. We
cannot guarantee these delivery times.
RETURNS POLICY
Our Returns Policy forms part of, and must be read in conjunction with, our [Website Terms and Conditions]. We reserve the right to change this Returns Policy at any time. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Returns Policy does not affect your statutory rights.
NO REFUND FOR ITEMS ON SALE
All sales items or discounted items are final unless an item is proven to be damaged or faulty in which we can look at a repair or refund in extreme cases.
DAMAGED OR FAULTY PRODUCTS
We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 3 days of receiving them in the mail.
Damaged or faulty products are to be returned to us at our St Kilda studio either by registered post or in person by appointment at the owners cost.
- send a replacement or repair to the item
- provide you with a refund.
Please see details below on how to organise a return.
[CHANGE OF MIND] [NOTE: We do not accept returns or refunds for change of mind. All purchases are final.
HOW TO RETURN PRODUCTS
To return an incorrect, faulty or damaged product, please follow the simple steps below:
1. To let us know the issue and that you would like to arrange a product return. We will advise the best address for you to send the products to. Contact us via the “contact us page on our website”.
2. Pack and seal the item/s in their original shipping package and post them back to us. At your expense
3. We will organise a refund or replacement/repair depending on the option you have selected. Please allow for up to 14 days to process a refund. Note that replacement delivery timeframes are subject to stock availability.
We recommend that you return the product via Registered post. Matcho Suba Design Studio will not be responsible for parcels lost or damaged in transit if you choose not to return by Registered post.